Delivery
This page explains shipping, delivery and order tracking for products purchased through or linked from JoshDG.com.
The process depends on where your purchase was completed. Some products are purchased directly through JoshDG.com, while others are sold and fulfilled by third-party retailers or commerce partners.
Delivery Information
Products Purchased Through Amazon
Some products displayed on JoshDG.com, including books, may link to Amazon to complete the purchase.
Where your order and payment are completed through Amazon, shipping and delivery are handled through Amazon.
Delivery Information
- Delivery options are provided by Amazon.
- Shipping costs are shown before completing your order.
- Estimated delivery dates are provided by Amazon.
- Tracking is available through your Amazon order where applicable.
JoshDG.com does not dispatch or control the delivery of orders purchased through Amazon.
Products Purchased Through Fourthwall
Selected merchandise, artwork, prints, clothing and other products may be sold and fulfilled through Fourthwall, our external commerce and fulfilment partner.
Where your order and payment are completed through Fourthwall, production, shipping and delivery are handled through their platform.
Delivery Information
- Available shipping methods are provided when placing your order.
- Shipping costs are shown before completing your order.
- Estimated delivery times depend on the product and delivery destination.
- Tracking information is provided where available.
- Made-to-order products may require production time before they are dispatched.
Products Purchased Directly Through JoshDG.com
Physical products purchased directly through JoshDG.com are normally processed and delivered within 5–7 working days.
UK Delivery
- Delivery: £4.99
- Service: Royal Mail Tracked 24
- Processing and delivery: Normally 5–7 working days
- Tracking: Provided when your order is dispatched
Delivery times are estimates and may occasionally be affected by circumstances outside our control.
Any applicable delivery charge will be shown before you complete your order.
Delivery Address
Please check your delivery address carefully before completing your purchase.
If you notice an error after placing an order directly through JoshDG.com, email orders@joshdg.com as soon as possible with your order number and the correct delivery information. Once an order has been dispatched, it may not be possible to change the delivery address.
Digital Products & Downloads
Digital products do not require shipping and are supplied electronically.
For information about refunds or problems with digital products, please see our Returns & Refunds page.
Tracking Your Order
Products Purchased Through Amazon
To track an order purchased through Amazon:
- Sign in to the Amazon account used to place the order.
- Go to Your Orders.
- Find the relevant order.
- View the available tracking and delivery information.
Products Purchased Through Fourthwall
To track an order purchased through Fourthwall:
- Find the confirmation or dispatch email supplied with your order.
- Use the tracking or order-management information provided.
- Follow the available tracking information for your delivery.
If further assistance is required, use the customer-support information supplied with your Fourthwall order.
Products Purchased Directly Through JoshDG.com
Tracking information will be provided when your order is dispatched.
Use the tracking information provided to follow the progress of your delivery.
For questions about an order purchased directly through JoshDG.com, email orders@joshdg.com with your order number.
International Delivery
International delivery availability depends on the product and the company responsible for fulfilling the order.
For products purchased through Amazon or Fourthwall, available destinations, shipping costs and estimated delivery times will be provided by the relevant platform.
For products purchased directly through JoshDG.com, any available international delivery options and charges will be shown before completing your order.
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges may be separate from the price and delivery charge paid when placing your order.
Delayed, Missing or Undelivered Orders
Products Purchased Through Amazon
If an Amazon order is delayed, missing or has not arrived, use the tracking and customer-support options available for the relevant order through Amazon.
Products Purchased Through Fourthwall
If a Fourthwall order is delayed, missing or has not arrived, use the tracking, order-management or customer-support information supplied with your purchase.
Products Purchased Directly Through JoshDG.com
If an order purchased directly through JoshDG.com has not arrived within the expected delivery timeframe:
- Check the tracking information supplied with your order.
- Allow for any delivery updates shown by the carrier.
- If you still require assistance, email orders@joshdg.com.
- Include your order number and a short description of the issue.
We will review the available tracking and delivery information and provide the appropriate next steps.
Delivery Responsibility
For orders purchased directly through JoshDG.com, we remain responsible for ensuring your order is delivered in accordance with your applicable consumer rights. However, we cannot accept responsibility for loss or delivery problems caused by incorrect or incomplete delivery information supplied by the customer, or by delivery instructions or safe-place preferences provided by the customer directly to the carrier.
If tracking shows that an order has been delivered but you cannot locate it, please check the delivery location, any nominated safe place and with members of your household or neighbours where appropriate. If you still need assistance, email orders@joshdg.com with your order number and we will review the available delivery information.
For orders purchased through Amazon or Fourthwall, the relevant platform's delivery and support process applies.
Order Help
Unsure Where Your Order Was Placed?
If you found a product through JoshDG.com but are unsure which company handled the transaction, email orders@joshdg.com with your order details.
We will help identify the relevant provider so you know where to find your shipping, tracking or delivery information.
Full Shipping & Delivery Policy
This page provides a clear overview of shipping and delivery for products purchased through or linked from JoshDG.com.
For the complete terms and information relating to shipping, delivery, fulfilment and third-party purchases, please read our Full Shipping & Delivery Policy.