Delivery Policy
This Shipping & Delivery Policy applies to physical products purchased directly through JoshDG.com and explains the position where products displayed, promoted or linked from JoshDG.com are purchased through third-party retailers, marketplaces, commerce platforms or fulfilment providers.
This Policy should be read together with the Terms of Service, Returns & Refunds Policy and any other terms or policies applicable to a particular order. Nothing in this Policy excludes, restricts or limits any rights or remedies that cannot lawfully be excluded under applicable consumer law.
1. Scope of This Policy
JoshDG.com may publish articles and other editorial content, provide free or paid digital products, sell physical products directly, and display or link to products sold through third-party platforms.
The party with whom the customer completes the transaction is generally responsible for processing and fulfilling that transaction. Where an order is completed directly through the JoshDG.com checkout, JoshDG.com administers the applicable order and delivery arrangements. Where an order is completed through a third-party platform, delivery and fulfilment are subject to the terms, procedures and arrangements applicable to that platform or seller.
2. Products Purchased Through Third Parties
Products Purchased Through Amazon
Certain products displayed on JoshDG.com, including books, may link to Amazon or an Amazon-operated marketplace for completion of the purchase.
Where the customer completes payment through Amazon, the order, dispatch, shipping, delivery and tracking are administered through Amazon or the applicable seller on the Amazon platform. Available shipping methods, delivery charges and estimated delivery dates are determined and displayed by the relevant platform or seller as part of that transaction.
JoshDG.com does not dispatch or control the delivery of orders purchased through Amazon and is not responsible for fulfilment obligations belonging to a separate seller, except to the extent that responsibility cannot lawfully be excluded.
Any delivery enquiry relating to an Amazon transaction should be made through the tracking, order-management or customer-support options associated with the relevant Amazon order.
Products Purchased Through Fourthwall
Selected merchandise, artwork, prints, clothing and other products may be sold and fulfilled through Fourthwall as an external commerce and fulfilment provider.
Where the customer completes the order and payment through Fourthwall, production, fulfilment, shipping, tracking and delivery are administered through Fourthwall in accordance with the terms and arrangements applicable to that order.
Available shipping methods, delivery charges and estimated delivery times are provided through Fourthwall. Products produced to order may require a production period before dispatch and this may form part of the estimated fulfilment or delivery timeframe.
JoshDG.com does not directly control carrier operations or delivery times for orders fulfilled through Fourthwall. Any delivery enquiry concerning such an order should be made using the order-management or customer-support information supplied with the Fourthwall purchase.
Other Third-Party Sellers
JoshDG.com may in future link to other third-party retailers, marketplaces, commerce platforms or fulfilment providers. Where a purchase is completed through another seller or platform, the applicable production, fulfilment, shipping, tracking and delivery process will be governed by the terms and arrangements applicable to that transaction.
3. Physical Products Purchased Directly Through JoshDG.com
This section applies only where the customer completes the purchase and payment using the JoshDG.com checkout and JoshDG.com is responsible for arranging fulfilment of the physical goods.
Processing and Delivery
Physical products purchased directly through JoshDG.com are normally processed and delivered within 5–7 working days unless a different timeframe is stated on the relevant product page or during checkout.
For standard UK orders, the intended delivery service is Royal Mail Tracked 24 and the standard delivery charge is £4.99 unless a different charge or delivery service is displayed before the order is completed.
The 5–7 working day timeframe includes normal order processing and delivery. It is an estimate rather than a guarantee of delivery on a particular date unless a specific delivery date has expressly been agreed.
Where no different delivery time or period has been agreed, goods will be delivered without undue delay and within the period required by applicable consumer law.
Shipping Charges
Applicable shipping charges will be disclosed before the customer completes the order. The customer will not be charged a delivery amount that was not disclosed as part of the transaction, except where an additional charge is subsequently agreed or otherwise permitted by law.
4. Delivery Address and Customer Information
The customer is responsible for providing complete and accurate delivery information when placing an order.
Where an error is identified after a direct JoshDG.com order has been placed, the customer should contact orders@joshdg.com as soon as reasonably possible and provide the order number and corrected delivery information.
JoshDG.com will make reasonable efforts to amend the delivery information before dispatch where operationally possible. Once an order has entered fulfilment or has been dispatched, it may not be possible to alter the delivery address.
Nothing in this section removes any responsibility that cannot lawfully be excluded where a delivery problem is attributable to JoshDG.com or a carrier acting in fulfilment of a direct JoshDG.com order.
5. Dispatch and Tracking
Direct JoshDG.com Orders
Where tracking is available for a physical order purchased directly through JoshDG.com, tracking information will be supplied when the order is dispatched or otherwise made available through the order-management system.
Tracking information is provided by the relevant carrier and may take time to update after dispatch. Estimated carrier information does not constitute a guaranteed delivery date unless expressly stated otherwise.
Third-Party Orders
Tracking for products purchased through Amazon, Fourthwall or another third-party platform is supplied and administered through the relevant platform, seller or carrier. JoshDG.com does not control the content or timing of third-party tracking updates.
6. Delivery Times and Delays
Delivery dates and timeframes displayed on JoshDG.com are estimates unless expressly stated to be guaranteed or agreed as an essential term of the contract.
Delivery may occasionally be affected by events outside reasonable operational control, including carrier disruption, adverse weather, customs processes, industrial action, transport disruption, unusually high order volumes or other circumstances affecting production or delivery networks.
Where a direct JoshDG.com order is delayed, this does not remove or restrict any statutory rights available to the customer. Where applicable law gives the customer a right arising from failure to deliver within an agreed or legally required period, that right will continue to apply.
7. Delayed, Missing or Undelivered Orders
Products Purchased Directly Through JoshDG.com
Where a direct JoshDG.com order has not arrived within the expected delivery timeframe, the customer should first review the tracking information supplied with the order and any delivery updates provided by the carrier.
If further assistance is required, the customer should contact orders@joshdg.com and provide the order number and sufficient information to identify the delivery issue.
JoshDG.com may review tracking information, contact the carrier or take other reasonable steps to establish the status of the shipment. Any replacement, refund, cancellation or other remedy will be determined in accordance with the circumstances, the applicable contract and the customer's statutory rights.
Products Purchased Through Amazon
Where an Amazon order is delayed, missing or undelivered, the customer should use the tracking, order-management and customer-support options associated with the relevant Amazon transaction. The applicable seller or platform is responsible for administering the delivery issue in accordance with its obligations.
Products Purchased Through Fourthwall
Where a Fourthwall order is delayed, missing or undelivered, the customer should use the tracking, order-management or customer-support process supplied with the relevant Fourthwall transaction. Fourthwall or the applicable fulfilment provider will administer the issue in accordance with the applicable terms and legal obligations.
8. Risk in Goods
For physical goods purchased directly through JoshDG.com by a consumer, responsibility for loss or damage in transit will pass in accordance with applicable consumer law.
Where JoshDG.com arranges the carrier, the customer will not be treated as bearing transit risk merely because the goods have been handed to that carrier. Nothing in this Policy transfers risk to the customer earlier than permitted by law.
Where the customer independently commissions a carrier that was not offered or arranged by JoshDG.com, different legal rules may apply.
Customer Delivery Instructions and Events Following Delivery
Where a customer provides an incorrect or incomplete delivery address, nominates a safe place, requests delivery to a neighbour or alternative location, or gives other delivery instructions directly to the carrier, JoshDG.com will not be responsible for loss or delivery problems to the extent that they result from those instructions or information, except where responsibility cannot lawfully be excluded.
Where tracking or other carrier information records a parcel as delivered, JoshDG.com may require reasonable information to investigate any report that the parcel has not been received. The customer should first check the recorded delivery location, any nominated safe place and, where appropriate, members of the household or neighbours.
Where goods have been delivered in accordance with the contract or with delivery instructions authorised by the customer, JoshDG.com will not be responsible for subsequent loss, theft, damage or deterioration occurring after delivery, except where liability cannot lawfully be excluded.
For purchases completed through Amazon, Fourthwall or another third-party seller or commerce platform, delivery instructions, investigations and post-delivery claims are administered under the applicable provider's processes and terms.
9. Failed Delivery, Refused Delivery and Unclaimed Orders
A carrier may make delivery attempts, leave instructions, redirect a parcel to a collection point or return a shipment where delivery cannot be completed.
Refusing delivery, failing to collect a parcel or allowing a parcel to be returned to sender does not automatically constitute a valid cancellation of the contract.
Where a direct JoshDG.com order is returned because the delivery information supplied by the customer was incomplete or incorrect, or because the parcel was not collected following reasonable delivery attempts, JoshDG.com may contact the customer regarding the available next steps. Any additional delivery charge, refund or other outcome will be determined subject to applicable law and the circumstances of the order.
10. International Delivery
International delivery availability depends on the product, destination and the party responsible for fulfilling the order.
For products purchased through Amazon, Fourthwall or another third-party platform, available destinations, shipping methods, delivery charges and estimated delivery times are determined by the relevant platform or seller.
Where international delivery is offered for a product purchased directly through JoshDG.com, the available delivery option and applicable charge will be shown before the order is completed.
International shipments may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country or relevant authorities. Unless expressly stated otherwise at checkout or required otherwise by law, such charges are separate from the product price and shipping charge collected by JoshDG.com and may be payable by the recipient.
Customs processes may affect delivery times. JoshDG.com is not responsible for delays caused solely by customs authorities or other governmental processes except where responsibility cannot lawfully be excluded.
11. Digital Products and Downloads
Digital products, including PDFs, worksheets, guides and other downloadable content, are supplied electronically and do not require physical shipping.
Where a digital product is supplied directly through JoshDG.com, access or download may be made available immediately after successful payment or at the time stated before purchase.
Issues relating to access, faults, cancellation or refunds for digital products are governed by the Returns & Refunds Policy and applicable consumer law rather than the physical shipping provisions of this Policy.
12. Incorrect, Damaged or Faulty Deliveries
Where physical goods purchased directly through JoshDG.com arrive damaged, faulty, incorrect, incomplete or otherwise fail to conform to the contract, the customer should contact orders@joshdg.com with the order number and sufficient information to identify the issue. Photographs may be requested where reasonably necessary to assess a reported delivery or product problem.
The available remedy will depend on the circumstances and applicable consumer law. Nothing in this Policy limits statutory rights relating to faulty, damaged, incorrect, misdescribed or otherwise non-conforming goods.
Returns, replacements and refunds are governed in further detail by the Returns & Refunds Policy.
13. Third-Party Carriers and Fulfilment Providers
JoshDG.com may use postal operators, couriers, fulfilment providers, manufacturers or other service providers to process and deliver direct orders.
Use of a third-party carrier or fulfilment provider does not remove any responsibility that JoshDG.com has to the customer under a direct contract of sale and applicable consumer law.
Where an order was instead purchased directly from a separate third-party seller or commerce platform, that party's contractual responsibilities remain separate as described in this Policy.
14. Order Identification and Third-Party Transactions
The presence of a product on JoshDG.com does not necessarily mean that JoshDG.com is the seller, payment processor or fulfilment provider for that product.
The checkout page, order confirmation, payment record and other transaction information will normally identify the party through whom the purchase was completed.
If a customer found a product through JoshDG.com but is unsure which provider handled the transaction, the customer may contact orders@joshdg.com with the available order information. JoshDG.com may assist in identifying the relevant provider but cannot assume contractual responsibilities belonging to a separate seller.
15. Relationship With Returns and Refunds
Delivery issues that result in a request to cancel an order, reject goods, obtain a replacement or receive a refund will be handled in accordance with the Returns & Refunds Policy, the applicable contract and mandatory consumer law.
Nothing in this Shipping & Delivery Policy is intended to create a more restrictive return, cancellation or refund position than is permitted by law.
16. Statutory Rights
This Policy is intended to operate consistently with applicable UK consumer law, including legal requirements concerning distance contracts, delivery of goods and digital content.
No provision of this Policy is intended to exclude, restrict or limit any statutory right or remedy that cannot lawfully be excluded, restricted or limited.
If any provision of this Policy conflicts with a mandatory consumer right, the mandatory legal requirement will prevail to the extent of the conflict.
17. Contact
For shipping, delivery, tracking and order-related enquiries concerning purchases completed directly through JoshDG.com:
orders@joshdg.com
For orders completed through Amazon, Fourthwall or another third-party platform, customers should normally use the order-management or customer-support process supplied by the relevant provider.
Customers contacting JoshDG.com about an order should provide sufficient information to identify the transaction. This may include the order number, email address used for the purchase and a brief description of the issue.
18. Changes to This Policy
JoshDG.com may update this Shipping & Delivery Policy from time to time to reflect changes to the website, products, delivery services, fulfilment arrangements, third-party services or applicable law.
The version of the Policy applicable to a transaction will be considered in light of the terms and information provided at the time the relevant contract was formed and any mandatory legal requirements.
Last updated: 17 August 2026